The Grateful Pet Knowledge Base

Customer Service

  • How do I make adjustments to items on my subscription plan?
  • What are your delivery days and time slots available?
  • Is delivery included?
  • How long will it take to prepare my order?
  • Can I customise the recipe or remove certain ingredients?
  • How to adjust my upcoming delivery date or change the time slot for my subscription plan?
  • Can I pause my subscription plan?
  • Can I place an order and collect from your kitchen?
  • How does billing work for a subscription plan?
  • How do I cancel my subscription plan?
  • Can you divide the meals into smaller portions?
  • How do I change the delivery address for my upcoming order (for subscription plans)
  • When was the meal made?
  • I’m on a subscription plan. How do I view my next delivery date?
  • How to apply my discount code?
  • Do you ship internationally?
  • I received my delivery late
  • About our subscription plan
  • My order was received in an unsatisfactory state
  • How does The Grateful Give Back work?
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Categories

  • Customer Service
  • Feeding & Storage
  • Food & Supplements
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