How do I change the delivery address for my upcoming order (for subscription plans)

Updates need to be done before the renewal/billing of your subscription plan takes place. If the address is updated after the billing has happened, even if the delivery has not yet taken place, the updated address will only be reflected on your following delivery.

Example 1.

Address updated before billing takes place

Delivery #1 will be sent to updated address

Delivery #2 will be sent to updated address

Example 2.

Address updated after billing takes place

Delivery #1 will be sent to previous address

Delivery #2 will be sent to updated address

​To make delivery address changes for subscription plans:

Step 1: Login to your account

Step 2: Under ‘Subscriptions’, click ‘View and edit subscription’

Step 3: You should see your active subscription. Click on ‘Manage your subscription’

Step 4: Scroll to ‘Shipping Address’ to edit your delivery address and then click on ‘Update Address’ to finalise the changes.

For assistance, please contact us at support@thegratefulpet.sg

For a la carte orders:

Changes to delivery addresses for a la carte orders are not possible. Kindly please ensure all your details are correct before placing your order.