How do I change the delivery address for my upcoming order (for subscription plans)

Updates need to be done before the renewal/billing of your subscription plan takes place. If the address is updated after the billing has happened, even if the delivery has not yet taken place, the updated address will only be reflected on your following delivery.

Example 1.

Address updated before billing takes place

Delivery #1 will be sent to updated address

Delivery #2 will be sent to updated address

Example 2.

Address updated after billing takes place

Delivery #1 will be sent to previous address

Delivery #2 will be sent to updated address

To make delivery address changes for subscription plans:

Go under Account > Subscription Plan > Select Active Subscription > Click View > Change Address > Save Address

As changes to delivery addresses for a la carte orders are not possible, please ensure your details are correct before placing your order.

For assistance, please contact us at support@thegratefulpet.sg