My order was received in an unsatisfactory state

We sincerely apologise in advance for the experience. In the event that your delivery was received in an unsatisfactory state, please email us at with the following details so that we can help to look into this for you:
  • Full name
  • Order number
  • Time order was received
  • Condition of food when received (please also include 1-2 clear close up images of the affected products)
  • Any additional details

We will come back to you within the next working day with a formal update.