What happens when I am not at home for the delivery?

We strongly encourage someone to be present during the date and time slot you have selected. In the event that no one is present or contactable for further instructions, your package will be left near your doorstep or with your security guard. Any missing delivery under such circumstances shall be at your own risk. Kindly note that redeliveries and returns are not permitted for food safety reasons.

In the event that the order cannot be dropped off at the your listed address, e.g, your security guard does not permit entry and is not authorised to receive goods on your behalf or your delivery address or contact number is incorrect, an admin & logistics fee of $24 will automatically be charged for the return to our kitchen and redelivery. The same products packed for your order will be redelivered at an agreed date and time window. In this instance, you can get in touch with us at support@thegratefulpet.sg to arrange a date for redelivery.