How to adjust my upcoming delivery date or change the time slot for my subscription plan?

To adjust your upcoming delivery date in your account, kindly note that this will only be possible if the bill for this upcoming delivery has already transacted and there is at least 3 working days between the billing date and your intended date change. You will not be able to make changes if both of these conditions are not met.

Example:

Billing date 13 August, original delivery date is 19 August.

The earliest delivery date you can select will be 16 August (13 August + 3 working days).

To make the changes:

• Login to your account
• Under Orders > Purchase History, select the latest order from your subscription plan and click on ‘View’
• Under ‘Delivery Date’, click on ‘Edit’ and proceed to change to your preferred date and time slot
• Click on ‘Update’

For subscribers: Please note that your delivery will now recur from this newly changed date, depending on the delivery frequency you have selected for your subscription plan. If you do not wish for this to be a permanent change, you can adjust your following delivery date once the bill next transacts.

Alternatively, you can reach out to us via email at support@thegratefulpet.sg for assistance. Please inform us at least two (2) working days ahead of your scheduled delivery so that we can accommodate your changes for free. There will be a fee of $10 imposed on changes made less than two (2) working days ahead of your scheduled delivery.