Is it normal that there is liquid in the meals?
The consistency of our meals is always our priority. In the case of fresh meals made with natural ingredients, there may be some slight variation for wetness or texture, but it should not impact the quality or freshness of the food. As the process of thawing draws moisture out from the food, it is normal that pooling of liquids will appear when the meal is poured out from the pouch. A quick stir will enable the liquid to be reincorporated back in the meal.
However, if you feel that the amount of liquid in the meal is unusual, please email us at firstname.lastname@example.org with your full name, order number and 1-2 close up photos of your thawed meal, along with the printed date on the carton box so that we can help to investigate further.